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Pharmacy Operations Director

1 week ago


Durban, KwaZulu-Natal, South Africa Clicks Group Full time
Job Description

The Clicks Group is seeking a highly skilled and experienced Pharmacy Operations Director to lead the efficient operation of our dispensary and clinic.

About the Role:

  1. To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks' way of working, good pharmacy practice, and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).

  2. To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping, and administration in line with merchandising, SAPC regulations, and company standards.

  3. To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses, and proactively taking appropriate action as required.

  4. To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management, and ongoing development in order to build capacity and capability to meet current and future business needs.

  5. To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.

  6. To manage customer service initiatives in the dispensary that result in a great customer experience, drives customer loyalty, and achieves club card participation targets.

  7. To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.

  8. To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.

  9. To drive cohesion, consistency, and integration between the store operation, pharmacy, and clinic teams.

  10. To drive a high-performing business culture that delivers employee affiliation, customer satisfaction, and shareholder value.