Software Support Specialist

3 weeks ago


Pretoria, Gauteng, South Africa Nambiti Technologies Full time
Nambiti Technologies: Associate Customer Engineer Role

We are seeking a skilled Associate Customer Engineer to join our team at Nambiti Technologies. The ideal candidate will have a strong background in IT support and a passion for delivering exceptional customer experiences.

Key Responsibilities:

IT Service Delivery:

  • Ensure seamless IT service delivery to internal and external customers, ensuring high levels of user satisfaction.
  • Collaborate with the IT team to identify and resolve technical issues, minimizing downtime and disruptions.

Desktop Support:

  • Provide expert software and hardware configuration services, aligning with business requirements and best practices.
  • Conduct thorough troubleshooting, maintenance, upgrades, and other activities to ensure efficient computer system performance.

Management of Multifunctional Devices and Scanners:

  • Establish secure connections and access to MFDs and scanners for all authorized users.
  • Identify and escalate technical issues to senior team members, ensuring prompt resolution.
  • Manage the replacement of consumables, ensuring minimal disruptions to business operations.

Network and Telephone Support:

  • Replace faulty devices, ensuring rapid restoration of services.
  • Provide first-line support for telephone infrastructure, resolving issues promptly and efficiently.

Asset Management:

  • Conduct regular audits of hardware and software assets, ensuring accurate records and compliance.
  • Perform bi-annual asset verification, identifying and addressing any discrepancies.

AV Support:

  • Respond to AV requests, addressing technical issues promptly and efficiently.
  • Escalate complex AV problems to senior team members, ensuring expert resolution.

Reporting:

  • Contribute to IT operations reports, providing valuable insights and recommendations.

Qualifications and Experience:

  • National Diploma in Information Technology or related field.
  • Relevant 2 years' experience in system support, with a strong focus on customer satisfaction.


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