Workshop Operations Manager
18 hours ago
**Workshop Operations Manager**
Job DescriptionWe are seeking an experienced Workshop Operations Manager to oversee the daily activities of our workshop services team. As a key member of our operations team, you will be responsible for ensuring the efficient delivery of high-quality technical work to our customers.
Main Responsibilities:
- Lead and manage a team of technicians and mechanics to achieve targets for technical work, including services, rework, and PDI inspections.
- Develop and implement effective training programs to ensure ongoing technical support, coaching, and on-the-job training for your team.
- Evaluate technician training needs, address skill gaps, conduct quality checks on completed work, meet required turnaround times, and oversee the completion of relevant apprentice modules.
- Manage the financial aspects of the team, aligning with departmental strategic objectives and meeting company policies and targets for rework, work in progress, labor recovery, team and departmental gross profit (GP) and contribution.
- Ensure compliance with OHSACT regulations on both company and customer premises, upholding all safety standards.
- Promote customer service excellence by building strong relationships with internal and external customers, fostering a commitment to service excellence in all work, providing timely feedback and communication, and meeting internal and external CSI targets.
- Drive operational innovation to grow the department in line with company requirements.
Requirements:
- A qualified Artisan (Millwright, Electrician, Diesel and/or Petrol Mechanic) with experience in forklifts or similar material handling equipment and previous management experience.
- Proven ability to manage, lead, and coach a team effectively, skilled in planning, organizing, and controlling business activities and personnel to maximize productivity and efficiency.
- Proficient in interpreting and applying technical information, skilled in reading and understanding schematics, diagrams, operation manuals, and manufacturer specifications.
- Skilled in identifying and accurately using appropriate diagnostic equipment and specialized tools.
- Working knowledge of OHSACT & environmental legislation.
About Us
Ingenious Personnel is a leading provider of technical services, committed to delivering exceptional results through our team's expertise and dedication.
Salary Range:
$80,000 - $120,000 per annum, depending on experience and qualifications.
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