Account Recovery Specialist

1 month ago


Durban, KwaZulu-Natal, South Africa Mr Price Full time

The role of Account Recovery Specialist is a vital position within our team, focused on collecting overdue installments and resolving discrepancies.

Responsibilities include:

  • Effectively communicating with arrears customers to collect on overdue installments for all lending products.
  • Efficiently processing customer refunds and account adjustments.
  • Resolving client discrepancies and short payments.
  • Accurately updating customers' personal, employment, and contact information.
  • Rehabilitating customers through excellent customer service standards.

Achieving targets and enjoying uncapped incentives are just two benefits of this role. Our company offers extensive learning and development opportunities to help you advance your career, as well as discounts on merchandise at all Mr Price Group stores.

You will also have the opportunity to join our share scheme after one year of permanent service, becoming a part-owner in the success of the company.

This dynamic and energetic team environment provides a new adventure every day, along with health and wellness programs and exciting incentive programs.

To succeed in this role, you will require:

  • Grade 12 qualification
  • 6-12 months experience in collections within a call centre environment
  • Understanding of the life-cycle of an account and the collection process
  • Knowledge of NCA requirements pertaining to collections and credit control
  • Strong negotiation skills
  • Excellent communication skills

Mt. Salary is approximately $50,000 - $60,000 per annum, depending on experience.


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