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Business Operations Manager

2 weeks ago

Cape Town, Western Cape, South Africa Sigma Connected Group Full time

Sigma Connected Group is a leading provider of customer service solutions, committed to excellence in all aspects of our business. As a Business Operations Manager, you will be responsible for leading the smooth operation of your designated area, driving high performance and ensuring employees are engaged and motivated. You will focus on nurturing a continuous improvement culture with high levels of employee engagement and recognition.

Key responsibilities include:

  • Leading and guiding Agents and Service Delivery Managers to ensure alignment with our Always Improving Performance Framework
  • Managing relationships with clients, ensuring we meet or exceed client expectations through regular updates and reporting
  • Strategizing and assisting in identifying opportunities for our sales teams

You will work closely with internal stakeholders, including HR, IT, and recruitment, to align on processes that impact the business. Financial performance management is also key, ensuring we meet service credit thresholds and manage incentive targets while striving for the highest possible profit margins.

We are seeking an Operational Leader with a strong Sales/Utilities UK BPO background, skilled in fostering an inclusive and supportive environment where employees feel valued and motivated. Strong analytical skills and ability to assess performance data, identify improvement opportunities, and implement effective solutions are essential.