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High-End Client Service Representative

3 weeks ago

Cape Town, Western Cape, South Africa Findojobs South Africa Full time

About This Role

This is an exciting opportunity to join our team as a Luxury Sales Support Specialist, where you will have the chance to develop your skills and expertise in the luxury travel industry.

Responsibilities

  • Administrative Support:
  • Prepare sales documents, contracts, and proposals to support the sales team.
  • Manage member correspondence, including emails, phone calls, and inquiries.
  • Maintain accurate records of sales activities, member interactions, and requests in TEN Maid and TTS.

Customer Service:

  • Provide personalized assistance to members, addressing their queries and needs.
  • Develop strong relationships with members, identifying opportunities to provide exceptional service.
  • Collaborate with the sales team to identify potential leads and nurture member relationships.

Operational Excellence:

  • Coordinate logistics, accommodations, and activities for travel itineraries.
  • Ensure all travel arrangements meet the expectations of luxury clientele.
  • Handle any issues or emergencies that may arise during member travel.

Qualifications:

  • Proven experience in sales support, customer service, or administrative roles, supporting luxury or high-end travel service.
  • Comprehensive knowledge of luxury travel products, destinations, and current travel trends.
  • Strong communication skills with the ability to interact confidently with high-net-worth individuals and VIP members.
  • Excellent organisational skills and attention to detail to manage multiple tasks and priorities effectively.
  • Proficiency in CRM software, Microsoft Office Suite, and other relevant business tools.