Responsible Gaming Compliance Specialist

1 week ago


Johannesburg, Gauteng, South Africa Initiate International Full time
Job Title: Responsible Gaming Manager

Initiate International is seeking a highly skilled and experienced Responsible Gaming Manager to join its team in Johannesburg. This role is responsible for ensuring the highest level of customer security and compliance with regulatory standards in the online gaming industry.

Key Responsibilities:
  • Monitor and analyze data from internal systems, commercial databases, and web resources to identify at-risk customers and implement effective risk mitigation strategies.
  • Collaborate with cross-functional teams, including Compliance, AML, Fraud Prevention, and Customer Support, to ensure seamless communication and effective case management.
  • Conduct thorough risk assessments and identify potential risks beyond standard expectations, providing recommendations for process improvements.
  • Perform KYC checks and affordability assessments based on customer risk levels, ensuring accurate record-keeping of collected data and analysis.
  • Take proactive measures to prevent potentially harmful customer behavior, following agreed intervention procedures.
  • Handle Responsible Gaming queries escalated by support teams and analyze RG monitoring tool alerts.
Requirements:
  • Minimum of 3-5 years of experience in a Responsible Gaming, Compliance, Risk, or Customer Protection role, preferably in the online gaming or sports betting industry.
  • Proven experience conducting risk assessments and managing escalated cases related to customer behavior.
  • Previous experience collaborating with cross-functional teams like Compliance, AML, Fraud Prevention, and Customer Support.
  • Knowledge and experience in Responsible Gaming (RG) practices, gaming compliance, or customer protection.
  • Familiarity with relevant regulations and governing bodies in the gaming industry, such as AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements.

Initiate International is a dynamic and innovative company dedicated to protecting customers and ensuring compliance. If you're looking for a challenging and rewarding role in the online gaming industry, apply today to become part of our team.



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