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ICT Support Specialist

2 weeks ago

Limpopo, South Africa Small Enterprise Development Agency_gov Full time
Job Overview

The Small Enterprise Development Agency (Seda) seeks an experienced ICT Support Specialist to join their team. This role is responsible for providing expert technical support and administration services for the Seda Provincial Network, ensuring its smooth operation and resolving any related incidents.

This position requires a highly skilled individual with in-depth knowledge of network infrastructure, server infrastructure, data communications, and telecommunications systems. The ideal candidate will have extensive experience in implementing and monitoring user compliance to ICT policies, standards, guidelines, and procedures.

Main Responsibilities
  1. Implement and Monitor ICT Policies: Ensure users adhere to approved Seda ICT requirements by implementing and monitoring ICT policies, standards, guidelines, and procedures.
  2. Implement ICT Infrastructure Security: Develop and implement Seda's ICT infrastructure security measures, including disaster recovery and service continuity plans.
  3. Resolve ICT Incidents: Effectively resolve Seda ICT-related incidents within the provincial network, minimizing downtime and ensuring business continuity.