Business Operations Associate

5 days ago


Durban, KwaZulu-Natal, South Africa Lubrizol Full time

About Lubrizol

Lubrizol, a Berkshire Hathaway company, is a leading supplier of specialty chemicals, dedicated to delivering innovative solutions that improve lives and advance modern life. Our global presence includes over 100 manufacturing facilities, sales, and technical offices, serving diverse industries and customers worldwide.

We strive to create a workplace culture that values diversity, inclusivity, and collaboration, recognizing that different perspectives and experiences enrich our teams and drive business success. Our recruitment process is designed to ensure a fair, unbiased, and transparent experience for all candidates.

Job Role Overview

  • This critical role requires a highly organized and detail-oriented individual to manage customer orders, dispatch, and complaints, ensuring timely and safe delivery of products while adhering to trade and legal regulations.
  • The successful candidate will work closely with cross-functional teams to achieve business objectives, focusing on exceptional customer service, efficient logistics, and accurate documentation.

Main Responsibilities

  • Manage customer orders effectively, ensuring seamless communication with Warehouse and Production teams on delivery schedules and resolving any issues promptly.
  • Develop strong relationships with internal stakeholders, including SCM, Manufacturing, Warehouse, Sales, and Customer teams, to facilitate smooth operations and drive business growth.
  • Monitor open orders, analyze trends, and implement process improvements to meet customer expectations and drive revenue growth.
  • Issue commercial documents accurately and on time, including invoices and credit notes, in adherence to Global Policy.
  • Coordinate logistics chain activities, such as booking transportation, finished goods dispatch, and raising invoices, to ensure efficient and cost-effective operations.
  • Identify variances in orders against forecast and present findings to relevant teams, driving data-driven decision-making and process improvements.
  • Perform month-end tasks to support timely financial reporting and analysis, ensuring accurate and reliable data.
  • Collaborate with Clearing agents, Warehouse, and Production teams to receive import shipments and resolve any related issues.
  • Respond to customer inquiries, act as the primary point of contact for handling customer grievances, and provide proactive solutions to prevent future issues.
  • Work closely with Finance to process Credit and Debit Notes as per Global Policy, ensuring accuracy and efficiency in financial transactions.
  • Manage customer-focused sample requests, optimizing the process to enhance customer satisfaction.
  • Contribute to process improvements by identifying areas for cost control and implementing new procedures to optimize efficiency and effectiveness within the Customer Service function.
  • Maintain and manage Master Data accurately, ensuring data integrity and consistency throughout the organization.


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