Junior Network Support Specialist

5 days ago


Pretoria, Gauteng, South Africa People Dimension Full time
Job Title: Junior Support Technician

We are seeking a highly skilled and motivated Junior Support Technician to join our team at People Dimension. As a key member of our technical support team, you will be responsible for administering, troubleshooting, and maintaining our Voice and Data Networks, including routers, gateways, and PBX phones.

Key Responsibilities:
  • Provide technical support and assistance to end-users via phone, email, and face-to-face interactions.
  • Respond to tickets on our CRM system in a timely and efficient manner.
  • Configure network and voice solutions for clients as per their requirements.
  • Perform preventative maintenance on routers, including updates and scheduling reboots.
  • Setup VPNs and port forwards on routers.
  • Assist in voice-related Porta issues.
  • Setup QoS on routers.
  • Setup wireless APs for clients.
  • Manage and configure PRTG.
  • Point websites on ISS servers to other websites and make general changes.
  • Change and manage DNS records on servers.
  • Do domain transfers.
  • Assist with internal troubleshooting and problem resolution as needed.
Requirements:
  • Experience with data networking, including implementation of VPN connections, firewall configuration, and network routing.
  • Good understanding of voice networking and VOIP environments.
  • Ability to work in a team and provide excellent customer service.
  • Good time management skills and ability to work under stressful conditions.
  • Effective communication and conflict management skills.
  • Proper technical knowledge of analogue, digital, and VoIP services, IP networking, and data service provision.
What We Offer:

R R 15,000



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