Junior Network Support Specialist
5 days ago
We are seeking a highly skilled and motivated Junior Support Technician to join our team at People Dimension. As a key member of our technical support team, you will be responsible for administering, troubleshooting, and maintaining our Voice and Data Networks, including routers, gateways, and PBX phones.
Key Responsibilities:- Provide technical support and assistance to end-users via phone, email, and face-to-face interactions.
- Respond to tickets on our CRM system in a timely and efficient manner.
- Configure network and voice solutions for clients as per their requirements.
- Perform preventative maintenance on routers, including updates and scheduling reboots.
- Setup VPNs and port forwards on routers.
- Assist in voice-related Porta issues.
- Setup QoS on routers.
- Setup wireless APs for clients.
- Manage and configure PRTG.
- Point websites on ISS servers to other websites and make general changes.
- Change and manage DNS records on servers.
- Do domain transfers.
- Assist with internal troubleshooting and problem resolution as needed.
- Experience with data networking, including implementation of VPN connections, firewall configuration, and network routing.
- Good understanding of voice networking and VOIP environments.
- Ability to work in a team and provide excellent customer service.
- Good time management skills and ability to work under stressful conditions.
- Effective communication and conflict management skills.
- Proper technical knowledge of analogue, digital, and VoIP services, IP networking, and data service provision.
R R 15,000
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