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DBN Support Technician
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We are looking for a dedicated and detail-oriented Technical Support Professional to join our team at Helen Lucre Resourcing (Pty) Ltd. As a SharePoint Helpdesk Support, you will be responsible for providing expert-level support to our clients.
Key Responsibilities- Support and troubleshoot SharePoint-related issues for clients.
- Respond promptly to incoming calls and emails from customers, addressing their concerns and resolving their issues efficiently.
- Analyze and document problems and troubleshooting efforts, maintaining accurate records for future reference.
- Develop and deliver training sessions to clients on SharePoint usage and best practices.
- Stay up-to-date with the latest SharePoint developments and trends, applying this knowledge to improve client support and services.
- Bachelor's degree in a field such as Computer Science, Information Technology, or related field.
- Strong understanding of SharePoint and its applications.
- Excellent communication and interpersonal skills.
