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Online Training Client Success Expert

3 weeks ago

Cape Town, Western Cape, South Africa Exclusively Remote Full time

We're seeking a results-driven Client Relationship Manager to join our team As the primary point of contact for assigned client accounts, you'll be responsible for ensuring customer satisfaction and retention. You'll build strong relationships with clients through regular check-ins, proactive engagement, and strategic guidance.

The ideal candidate will have a proven track record of managing multiple client relationships simultaneously, with excellent written and verbal proficiency in English. They'll also possess strong communication skills, with the ability to lead client meetings, present insights, and engage with users at various levels of an organization.

Key Responsibilities:

  • Serve as the primary point of contact for assigned client accounts.
  • Build and maintain strong relationships with clients through regular check-ins and proactive engagement.
  • Work cross-functionally with Development / Engineering teams to resolve technical issues.
  • Track and follow up on high-priority issues to ensure prompt resolution.
  • Maintain accurate client records and efficiently manage databases.
  • Advise and support clients on best practices to maximize engagement and compliance with training solutions.
  • Identify opportunities for upselling and expanding service usage to enhance client value.
  • Proactively address client concerns and implement solutions to ensure long-term satisfaction.

Requirements:

  • Strong Communication Skills: Excellent written and verbal proficiency in English.
  • Client Engagement: Ability to lead client meetings, present insights, and engage with users at various levels of an organization.
  • Technical Proficiency: Experience with Google Suite, Microsoft Office, and the ability to quickly learn and adapt to new platforms.
  • Attention to Detail & Prioritization: Capable of managing 75-100 healthcare facility accounts while meeting client goals and deadlines.
  • Proactive & Collaborative: A self-starter with strong multitasking skills, able to work across departments in a fast-paced environment.
  • Problem-Solving Ability: Skilled in resolving client challenges and effectively communicating with technical teams.
  • Work Stability: Consistent and reliable work experience is essential.

Preferred Qualifications:

  • 4+ years of experience in client relationship management, account management, or customer success.
  • Experience within the healthcare or compliance training industry.
  • Proven ability to manage multiple client relationships simultaneously.