Learner Success Coach

4 weeks ago

Cape Town, Western Cape, South Africa MasterStart Full time

MasterStart is a global learning consultancy that places human connection at the heart of our flexible and fully supported online courses. Our portfolio of courses empowers learners to grow, adapt and develop their careers in our fast-changing world.

At MasterStart, we are: Passionate about what we do, Flexible in our approach, Genuine in our actions and are committed to Thriving together

We are looking for a hands-on Coach to work in a dynamic, fast-paced, and fast-growing company. The Coach must have extensive training or facilitation experience (both in person and online) as they are responsible for facilitating high-quality learning and development experiences through both in-person and virtual platforms. The role involves designing, developing, and delivering engaging coaching sessions to support the professional growth of learners. The coach will also provide learner support, mentor at-risk learners, and support industry experts in delivering interactive and impactful sessions using innovative online tools to enhance learner engagement.

We're searching for a tech-savvy and energetic candidate that brings more than the usual 9-5 atmosphere to our exciting business We have ambitious international growth plans so this role has considerable opportunity for career progression and to grow with the company.

Coaching, Facilitation and Communities of Practice

  • Facilitate engaging and interactive coaching sessions to support learner success and professional growth through virtual environments.
  • Drive and continuously interact on Communities of practice by sharing best practices and creating new knowledge to advance a domain of learning and professional practice.
  • Facilitate Knowledge Sharing and Collaboration by developing and implementing strategies to encourage active participation and engagement within the community.
  • Organise and moderate regular meetings, forums, and workshops to share best practices, insights, and innovations.
  • Create and maintain a central repository for resources, tools, and documentation relevant to the community's focus areas.
  • Identify and onboard new members, ensuring alignment with the community's goals and values.
  • Foster a sense of belonging and shared purpose by promoting networking opportunities and relationship-building.
  • Use a variety of facilitation techniques and formats within the different learning platforms (e.g., communities, one-on-one coaching, group facilitation, mentoring) to ensure learning objectives are achieved and learners are motivated to engage.
  • Adapt coaching styles to meet diverse learning preferences and ensure an inclusive learning environment for all participants.
  • Support industry experts in delivering interactive and impactful sessions, providing guidance on using online tools and techniques to enhance learner engagement.
Content and Resource Development
  • Design, develop, and update training materials, facilitator guides, and resources to support effective delivery of learning content.
  • Develop structured training plans and materials that are easily adaptable for different delivery methods, ensuring they are current, relevant, and aligned with business goals.
  • Create digital content using innovative online tools to encourage participation and collaboration during virtual coaching sessions.
Learner Support and Engagement
  • Provide hands-on support to learners by addressing their academic, technical, and pastoral needs, ensuring a smooth and positive learning experience.
  • Coach and mentor learners with poor attendance, lack of participation, or barriers to engagement, fostering their success and retention within the programme.
Assessment & Evaluation
  • Facilitate learner assessments, providing constructive feedback and guidance to help learners achieve their developmental goals.
  • Evaluate the effectiveness of coaching and facilitation sessions through participant feedback, assessments, and surveys, implementing continuous improvements as needed.
  • Actively work to meet the throughput and success rate goals for learners as defined by the business objectives.
Session Facilitation & CLS Support
  • Lead Collaborative Learning Sessions (CLS) and webinars, using online engagement tools such as polls, breakout rooms, interactive whiteboards, and community chats to enhance learning experiences.
  • Lead group discussions and activities to reinforce learning and encourage active participation.
Stakeholder Engagement
  • Collaborate with the Facilitation Manager to identify coaching and facilitation improvements and priorities.
  • Support industry experts by offering advice and coaching on session delivery, ensuring sessions are well-structured and learner focused.
  • Liaise with key stakeholders to align session content with overall learning and development objectives.
Requirements
  • A minimum of a Diploma or Degree in Business, Education, Human Resources, Psychology, or a related field (If this requirement is not met, other relevant experience and expertise may be considered.)
  • Professional certification in coaching, facilitation, or training is preferred.
  • A minimum of 3 years' facilitation experience and skills, preferably across both face-to-face and online platforms.
  • Proven track record of successfully managing multiple learner cohorts and achieving positive outcomes.
  • A passion for facilitation, online learning, and using innovative techniques to enhance learner participation.
  • Exceptional communication skills, both written and verbal, with the ability to articulate complex concepts clearly and effectively.
  • Energetic, self-starter, with a proactive approach to problem-solving and learner support.
  • Empathetic and approachable, with strong interpersonal skills to build rapport and trust with learners.
  • Fun, dynamic, and engaging personality that creates a positive and interactive learning environment.
  • Strong organisational and time management skills, with the ability to juggle multiple priorities and meet deadlines.
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