Integration Operations Analyst

5 days ago


Cape Town, Western Cape, South Africa Rank Group Full time

As an Integration Operations Analyst, you'll play a critical role in ensuring seamless integration between game providers and our platform. You'll be responsible for defining and documenting API integration workflows, reviewing API documentation, and supporting UAT by reviewing test cases and validating that business needs are met.

Main Accountabilities
  1. Process Engineering:
    Develop a broad understanding of our system environment and provide business process design and documentation expertise, leveraging best practices from prior experience. Gather, analyze, and translate business requirements, distilling them into detailed epics, user stories, and acceptance criteria.
  2. Stakeholder Collaboration:
    Collaborate with our business stakeholders, product teams, and technical squads to ensure seamless integration between game providers and our platform. Build strong working relationships and earn the trust of our stakeholders.
  3. Agile Methodology:
    Contribute to our organization's transition towards a scaled agile methodology, actively pursuing continuous improvement in delivery approaches. Work closely with diverse groups of individuals to achieve our goals.

As an Integration Operations Analyst, you'll be part of a high-performing and inclusive culture, working closely with a talented team to drive success. We offer a range of benefits, including a fantastic salary, hybrid working arrangements, colleague support networks, and opportunities for growth and development.

Qualifications and Experience
  • The ideal candidate should possess a relevant IT-related qualification, such as a degree or certification in Information Technology, Computer Science, Business Information Systems, or a related field.
  • Experience with REST/SOAP APIs, JSON, XML - essential.
  • Industry-recognized certifications such as CBAP (Certified Business Analysis Professional), PMI-PBA (PMI Professional in Business Analysis), or IIBA ECBA/CCBA would be an added advantage.
  • 5+ Years of experience in delivering external integrations or similar with a proven track record of delivery in this area.
  • Experience of agile methodologies, with frequent deliveries in a fast-paced environment.
  • Experience in working with distributed teams.
  • Experience of working in a multi-channel digital and retail organisation.
  • Gaming industry experience – an advantage.
  • AWS experience – an advantage.
  • JIRA & Confluence experience – an advantage.
  • Dynamics 365 experience or implementation - an advantage.
  • Technology development background - an advantage.


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