Guest Experience Leader

2 weeks ago


Durban, KwaZulu-Natal, South Africa Bright Placements Full time

Job Description

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The successful candidate will be responsible for leading a team of professionals, ensuring exceptional guest experiences, and maintaining high standards across all areas of the resort.

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Key Responsibilities:

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  • Plan and manage lodge operations effectively, ensuring seamless day-to-day activities.">
  • Develop and implement effective strategies to drive business growth and improve guest satisfaction.">
  • Maintain accurate records and reports, using NEBULA & OPERA Systems or similar PMS/POS system.">
  • Lead and motivate the team to achieve outstanding results and high standards.">
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Requirements:

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  • Demonstrated experience in lodge management, with a strong track record of leadership and team management.">
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with staff and guests.">
  • Proven ability to work under pressure and handle difficult situations effectively.">
  • Computer literate, with knowledge of Microsoft Office and relevant software applications.">
  • Able to multitask and deliver results in accordance with company standards.">
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Benefits:

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We offer a competitive salary package, including benefits and opportunities for career development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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