Transfer Agency Supervisor

5 days ago


Cape Town, Western Cape, South Africa Apex Group Full time

Apex Group is a global leader in providing seamless multi-jurisdictional legal, tax, fiduciary, investment, and fund administration services to corporate, institutional, and private clients.

We have a unique opportunity for an experienced Team Leader (Operations) to join our Transfer Agency team in Cape Town. The successful candidate will be responsible for managing the day-to-day operations of the team, ensuring that all tasks are completed accurately and efficiently.

The key responsibilities of this role include:

  • Management of the Operations team, including mentoring and training team members;
  • Managing daily operations and SLA deliverables within the Operations team;
  • Accurate processing and validation of investor & broker static and transactional instructions in line with client, fund, KYC, and AML rules and timelines for Unit Trusts, Hedge, and Offshore Funds;
  • Review and authorisation of all investor instructions;
  • Application of KYC and AML rules according to the requirement of the relevant jurisdiction;
  • Attending to investor enquiries received directly via email or telephone;
  • Completing all daily activities, including flows, pricing, distributions, reporting, etc.;
  • Ensuring daily/weekly/monthly timelines are drawn up and allocated to the team to ensure these are performed correctly and timeously, and ensuring the necessary controls are in place and adhered to;
  • Documentation and improvement of daily processes and team functions;
  • Investigation and resolution of customer, investor, and internal queries efficiently and on a timely basis;
  • Attending to investor enquiries received directly via email or telephone;
  • Completion of checklists, including all daily activities completed, including Trading Box, Flows, Pricing, Distributions, Reporting, etc.;
  • Management of automated and bulk file processing;
  • Collaboration with the fund accounting team to ensure accurate application of prices and timelines;
  • Verification of all outputs for accuracy and completeness;
  • Handling of ad hoc requests and requirements;
  • High levels of engagement with both Maitland clients and certain Investors;
  • Flexibility to work non-standard working hours and South African public holidays;
  • Support and input to project work, such as system upgrades and taking on new clients;
  • Development of a strong working relationship with other Maitland offices, e.g. Luxembourg and Cayman.


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