Client Care Administrative Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Sanlam Full time
Job Summary

We are seeking a highly skilled and experienced Client Care Administrative Consultant to join our team at Santam in Bellville, Cape Town.

Key Responsibilities
  • Provide administrative support to the Client Care Department, ensuring efficient processing and recording of information.
  • Participate in ad-hoc projects and improvements to enhance the department's performance.
  • Ensure adherence to policies, legislation, and regulatory requirements.
  • Deliver exceptional service excellence, ensuring first-time right resolution of client complaints.
  • Perform administrative support functions, including channelling client complaints and compliments.
  • Handle complaints calls and manage the end-to-end process on an ad-hoc basis.
  • Analyse and compile statistical information to aid department decision-making.
  • Prepare management information reports with relevant data.
  • Conduct general financial reconciliation activities.
  • Manage service level agreements with business partners.
Requirements
  • Matric/Grade 12 qualification.
  • A qualification in Administration and customer experience (advantageous).
  • Advanced computer proficiency in MS Office, Excel, Word, PowerPoint, and Qlikview.
  • 3-5 years' experience in the administration field.
  • A minimum of 2-3 years' experience in the short-term insurance industry.
Competencies
  • Analytical thinking.
  • Information seeking.
  • Drive for results.
  • Organisational commitment.
  • Teamwork and cooperation.
  • Customer service orientation.


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