Senior Business Analyst
2 weeks ago
As a Senior Business Analyst at Recru-it, you will play a critical role in supporting the design and technical development of new customized solutions built using our company Platform. Your primary responsibility will be to develop strong customer relationships to solicit and identify business requirements, address usability concerns, and create detailed use case documentation to hand over to our developers.
You will liaise with cross-functional internal teams, including Customer Service and Technical Development, to improve the entire customer experience. This position may require occasional travel.
Key Responsibilities:
- Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
- Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans, and implementation sessions.
- Prepare detailed use case descriptions for the development team to implement key functionality.
- Perform product testing to ensure product quality is maintained.
- Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
- Provide user training.
- Build and maintain strong, long-lasting client relationships.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Prepare SLA or other reports required on client account status.
- Provide first-line support to our clients.
- Collaborate with the development team to create Statements of Work, where required.
- Assist with challenging client requests or issue escalations as needed.
- Find ways to increase the quality of customer service.
Requirements:
- Excellent communicator.
- Attention to detail.
- Able to facilitate client meetings.
- Able to create high-quality work products.
- Able to conduct detailed analysis using relevant tools.
- Excellent problem-solving skills.
- Able to deal in a fast-paced and high-pressure environment.
- Understands the underlying data requirements to operate digital processes.
- Experience of developing business cases.
- UX and UI experience desirable but not essential.
Background Experience:
- Worked in a performance improvement environment for a minimum of 5 years with 2 years of experience as a Senior or Lead Business Analyst.
- Written product reference documents or use case descriptions for technical teams.
- Track record of designing process improvements with technology solutions required.
- Can be versatile and can thrive in innovative situations.
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