Client Support Expert
5 days ago
Talent Evolution invites applications for a Client Support Expert position, focused on delivering exceptional client service in our insurance call centre.
About the RoleThis role requires a professional and courteous individual who can interact with clients, resolve their queries, and provide accurate information about our products and services.
Main Responsibilities:- Offer top-notch client service that meets or exceeds quality and performance standards.
- Develop and maintain in-depth knowledge of insurance products, claims processes, and retention criteria to inform clients accurately.
- Understand and communicate the features and benefits of our products to clients.
- Address client queries and service complaints efficiently and effectively.
- Foster positive relationships with clients and colleagues through excellent communication and interpersonal skills.
- Solve client refund queries and internal escalations to achieve client satisfaction.
- Implement agreed-upon processes to achieve operational results.
- Maintain efficient administrative workflows and comply with internal service level agreements (SLAs).
- Record accurate details of client interactions for future reference.
To be considered for this position, you should hold:
- A Grade 12 certificate.
- An RE 5 certification.
You will also require:
- At least 2 years of experience in a Client Service role within an insurance call centre environment (with references).
- Practical knowledge of short- and long-term insurance products.
We are looking for someone with:
- Expertise in insurance policies and procedures.
- Proficiency in computer applications such as Excel, Word, and Outlook.
- Exceptional verbal, written, and numerical skills.
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