Email and Phone Support Expert

1 month ago


Rustenburg, North-West, South Africa beBee Professionals Full time

Job Title: Email and Phone Support Expert

Job Summary: BeBee Professionals is seeking an experienced Email and Phone Support Expert to provide technical support to customers via email, phone, and chat. The successful candidate will be responsible for troubleshooting and resolving customer inquiries, providing technical advice and guidance, and escalating issues to the appropriate team.

Key Responsibilities:

  • Provide technical support to customers via email, phone, and chat
  • Troubleshoot and resolve customer inquiries
  • Provide technical advice and guidance
  • Escalate issues to the appropriate team

Requirements:

  • At least 2 years of experience in a customer service or technical support role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and troubleshooting skills
  • Knowledge of customer service principles and practices
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office applications


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