Automotive Aftersales Specialist
2 weeks ago
The role of an Aftersales Consultant is to provide customers with a professional service experience, ensuring adequate communication between customers, parts, and service departments. This involves striving for customer satisfaction goals.
Knowledge, Skills, and Abilities Required:
- Senior Certificate (Grade 12)
- Computer literate in Office Suite
- Driver's license
- Motor dealership industry technical experience (advantageous)
Key Performance Areas:
- Prepare for customer arrival
- Initial consultation upon arrival
- Warranty and motor plan details accuracy on system
- Dealer Management System update, vehicle tracking, and control systems
- Customer liaison
- Accurate invoice payments
- Vehicle handover
- Customer follow-up and reminders
This position comes with an estimated salary of R250,000 - R300,000 per annum.
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