Quality Assurance Manager

6 days ago

Cape Town, Western Cape, South Africa Synergy Jobs (Pty) Ltd Full time
Job Title: QA Manager

At Synergy Jobs (Pty) Ltd, we are seeking a highly skilled QA Manager to join our team. As a QA Manager, you will be responsible for managing an integrated documented and implemented quality assurance system, ensuring a zero-tolerance approach to non-conformances, including customer complaints, quality defects, and resource wastes.

Key Responsibilities:
  • Manage a system allowing a zero-tolerance to customer complaints, quality defects, and resource wastes from raw material intake, manufacturing, and storage to final product release.
  • Ensure effectiveness and efficiency of this management system by integrating it across all relevant departments and existing systems and SOPs.
  • Oversee effective, sustainable correction of non-conformances.
  • Review, continual improvement, and implementation of HACCP, VACCP, and TACCP plans, and control procedures per plant and/or product category, aligned to FSSC-, regulatory-, customer-, and company requirements.
  • Develop, implement, and maintain product specifications.
  • Communication to, and involvement of, other internal departments, during the development, review, and implementation of these plans.
  • Review and implementation of effective QCP points.
  • Monitoring and verification of QCP points and other related records.
  • Quality defect investigations, and identification of root-cause(s).
  • Develop and implement immediate containment actions for non-conformances.
  • Oversee, follow-up, and confirm the sustainable Corrective Action of root-causes.
  • Internal audits planned and executed against these plans and product specifications.
  • Implementation of monitoring procedures and logging, trending, and reporting of Quality Defects to report against targets, including:
  • Customer complaints, rejections, returns
  • Microbial, chemical, physical, allergen monitoring programs (environment and/or product)
  • Internal quality alerts/near-miss incidents, reworks, etc.
  • Others as applicable.
  • Communication of trends to internal departments, management, and customers/suppliers as applicable.
  • Maintain and continually improve the Company FSSC 22000 system and ensure implementation of all requirements and records as set out within this system.
  • Oversee that factories are always audit-ready.
Requirements:
  • Degree in Food Sciences or related field.
  • Proven 2–3 years' experience in quality assurance supervision or a related field.
  • Functional Competencies:
    • Management
    • Risk Assessments
    • Management Systems
    • Communication – written & verbal
    • Food Safety & Product Quality Knowledge
    • Excel & Trends Analyses
    • Problem solving
    • Training / Trainer
What We Offer:

At Synergy Jobs (Pty) Ltd, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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