Advanced Service Consultant for Technology

4 days ago


Cape Town, Western Cape, South Africa iSON Xperiences Full time
Job Overview:

We are looking for a talented Advanced Service Consultant for Technology to join our team at iSON Xperiences. As an Advanced Service Consultant, you will play a critical role in driving business growth through effective technical solutions.

You will be responsible for providing on-site training and guidance to our technicians on the usage of SAMSUNG products and processes. Additionally, you will work closely with our team to enhance the triage process, improve first-time resolution rates, and increase the technical skill level of our technicians.

To succeed in this position, you must have a strong background in SAMSUNG products and processes, as well as experience in reporting and technical analysis. You should also be proficient in M-GSPN and have a solid understanding of service bulletin guidelines.

The estimated salary for this role is between $100,000 - $160,000 per year, depending on location and experience.



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