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Restaurant Operations Head

2 weeks ago

Benoni, Gauteng, South Africa Bianca Consulting Full time
About Us

Bianca Consulting is a well-established dining establishment based in BENONI.

The Role

We are seeking a highly skilled Restaurant Manager to oversee the daily operations of our restaurant. The successful candidate will be responsible for ensuring Customer Satisfaction, overseeing Customer Service, and managing the overall performance of the restaurant.

Key Responsibilities:
  • P&L Management: Analyze sales data and optimize revenue streams
  • Customer Satisfaction: Ensure high levels of customer satisfaction through effective service delivery
  • Customer Service: Oversee the training and development of staff to deliver exceptional customer experiences
  • Budgeting: Manage budgets effectively to ensure cost control and profitability
  • Hiring: Recruit and select high-calibre candidates to join our team
Requirements:
  • P&L Management skills: Ability to analyze financial data and make informed decisions
  • Customer Satisfaction experience: Proven track record of delivering high levels of customer satisfaction
  • Strong leadership skills: Ability to motivate and inspire a team
  • Excellent communication skills: Ability to communicate effectively with customers, staff, and stakeholders
  • Problem-solving skills: Ability to analyze problems and implement solutions
Desirable Qualifications:
  • Hospitality Management degree: A degree in hospitality management or related field would be advantageous
  • Fine Dining experience: Previous experience in fine dining establishments would be a plus