Highly Skilled IT Infrastructure Specialist

1 month ago

Cape Town, Western Cape, South Africa Armstrong Appointments Full time

Armstrong Appointments is a leading managed service provider offering top-notch IT and connectivity support to a diverse range of clients. We are seeking an experienced Senior IT Field Services Technician to join our team in Cape Town.

The estimated salary for this position is R850,000 - R1,200,000 per annum, depending on experience.

About the Role

We require a skilled IT professional with a minimum of 8 years' overall experience in IT MSP environments. As a Senior IT Field Services Technician, you will play a critical role in providing on-site technical support to our valued clients.

Your expertise will be key in diagnosing and resolving complex IT issues, performing maintenance, and ensuring the smooth operation of client IT infrastructure.

Key Responsibilities
  • Provide on-site technical support for hardware and software issues.
  • Install, configure, and troubleshoot IT equipment such as desktops, laptops, printers, and networking devices.
  • Perform regular maintenance and updates for optimal client system performance.
  • Assist with network setup and management, including switches, routers, and firewalls.
  • Collaborate with remote support teams to efficiently resolve escalated issues.
  • Maintain accurate documentation of client systems and service activities.
  • Deliver exceptional customer service and foster strong client relationships.
Requirements

To be successful in this role, you will need:

  • Proven experience as an IT Field Services Technician or similar role.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
  • Proficient in ENGLISH.
  • Strong knowledge of computer hardware, software, and networking.
  • Proficiency in Windows and macOS operating systems.
  • Experience with Microsoft Office 365, Active Directory, and other common IT applications.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage multiple tasks simultaneously.
Benefits

As a Senior IT Field Services Technician at Armstrong Appointments, you will have access to:

  • Ongoing training and professional development opportunities.
  • A comprehensive benefits package, including medical aid and retirement fund contributions.
  • A dynamic and supportive work environment.

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