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Store Operations Manager
1 week ago
The primary focus of this role is to maintain top standards in all areas of responsibility: customer service, sales performance, quality standards on the sales floor, shrinkage and cost control, day-to-day store administration, visual merchandising, proactive management, people management, motivation, and training and development of your team members.
Key Responsibilities:
- Optimize the sales of the store through the effective implementation of business processes.
- Exceed sales targets by generating revenue growth.
- Manage costs effectively to maintain a healthy profit margin.
- Ensure professional HR practices in staffing and talent processes.
- Maintain accurate stock levels to meet customer demand.
- Deliver exceptional customer experiences consistently.
- Lead and manage your team effectively, providing clear communication and feedback.
- Foster a positive and productive work environment.
- Implement store operations according to the business plan to ensure optimal brand representation.
To succeed in this role, you will need:
- Energetic and self-motivated with a strong work ethic.
- At least 3 years' retail experience, including at least one year in a management position.
- Excellent merchandise management, stock control, and cost management skills.
- A customer-centric approach with a focus on delivering outstanding service.
- The ability to maintain high store standards.
- A proven track record of leading and influencing teams.
- A willingness to develop yourself and others.
- Effective communication skills in English (written and verbal) and proficiency in a second official language would be advantageous.
- A matric or equivalent qualification.
- Further qualifications related to retail or business would be beneficial.