Short-Term Insurance Consultant
4 days ago
About the Company
Our CultureWe are a large, diversified, expanding, and transforming company, based in South Africa, rapidly moving into emerging markets in Africa and Asia. Our success is rooted in our passion for our clients, and everything we do is centered on delivering insurance good and proper.
Job SummaryWe are seeking a Client Service Consultant to join our team in Hill on Empire. As a Client Service Consultant, you will be responsible for delivering world-class products and services to our clients, while achieving targets in an inbound and outbound call center environment.
Main Responsibilities- Capture client information accurately on our relevant system.
- Execute broker requests within agreed timeframes, quality standards, and legislation.
- Handle administrative tasks according to agreed standards and turnaround times.
- Engage with brokers in a client-centric manner.
- Ensure accurate completion of broker requests and follow up to ensure queries are resolved timeously, as per service level agreement.
- Provide effective, efficient, and professional service to all our clients and offices, both telephonically and through written correspondence.
- Ensure client service level agreements are met and exceeded.
- Demonstrate excellent time management skills.
- Consistently achieve agreed productivity.
- Matric certificate or equivalent qualification.
- FAIS compliant (NQF level 4).
- Experience in short-term insurance.
- Clear criminal and credit record.
- Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
- Computer literate.
- Willing to work shifts.
- Clean track record in terms of adherence to Quality standards and Compliance.
- Consistent target achievement.
We offer a competitive salary package, career development opportunities, and a dynamic work environment. Our commitment to transformation and diversity drives us to create an inclusive workforce, representative of the demographics of our society.
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