IT Support Specialist
4 days ago
Parvana is a leading global organization with a diverse team of experts in various fields. We prioritize innovation, integrity, and employee growth, utilizing cutting-edge technology and digitized processes to drive success.
Job OverviewIn this role, you will play a critical part in maintaining the security and integrity of our systems by monitoring and addressing potential threats. Your responsibilities will include managing service requests, installing and configuring workstations, and handling user account management. You will also provide support to IT administrators, maintain audio-visual and access control equipment, and manage Office 365 applications.
Key Responsibilities- Monitor, investigate, and address security threats to ensure system safety.
- Resolve service requests efficiently, adhering to established service level agreements.
- Install and configure workstations to optimize employee productivity.
- Manage user accounts, including creation, update, and deletion, to maintain system organization.
- Provide valuable support to IT administrators, enhancing team effectiveness.
- Assist with video conferencing, audio-visual, and access control equipment to ensure seamless operations.
- Configure and manage Office 365 applications, such as Exchange, Teams, SharePoint Online, OneDrive, and Intune, to maximize productivity.
- Participate in meetings and maintain documentation to support ongoing improvement and communication.
- Relevant certifications, such as MCP, A+, N+, or M365 Certified Administrator.
- 4-6 years of experience in desktop support or Tier 1 IT support roles.
- Experience administering and supporting Microsoft AD and/or Entra ID.
- Skilled in installing and supporting desktop operating systems and Office 365 applications.
- Ability to install, troubleshoot, and maintain desktops, printers, and voice applications.
- Strong troubleshooting skills for networking and antivirus/security issues.
- Capable of prioritizing tasks, working under pressure, and adhering to policies.
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