Restaurant Operations Director

5 days ago

Johannesburg, Gauteng, South Africa The Hiring House Full time

**Job Title:** Restaurant Operations Director

**Company Overview:** The Hiring House is seeking a seasoned Restaurant Operations Director to lead our team and drive business success. As a key member of our management team, you will be responsible for overseeing all aspects of restaurant operations, including staff management, customer service, and financial performance.

**Salary Range:** $80,000 - $120,000 per year, depending on experience

**Key Responsibilities:

Leadership & Staff Management:

  • Supervise, train, and motivate a team of front-of-house and back-of-house staff.
  • Create staff schedules and ensure adequate coverage for smooth operations.
  • Conduct regular performance reviews and foster professional development.

Customer Service:

  • Ensure a superior dining experience for all guests, addressing and resolving any complaints or issues promptly.
  • Monitor and maintain high standards of service quality and guest satisfaction.
  • Act as the face of the restaurant, building strong relationships with regular patrons.

Operational Management:

  • Oversee all aspects of restaurant operations, including inventory management, supplier relations, and cost control.
  • Implement and enforce health, safety, and hygiene standards in compliance with local regulations.
  • Manage reservations and optimize seating arrangements to maximize revenue.

Financial Management:

  • Monitor budgets, control expenses, and track financial performance.
  • Analyze sales trends and implement strategies to boost revenue and profitability.
  • Collaborate with senior management to set and achieve business goals.

Marketing & Promotions:

  • Assist in planning and executing marketing campaigns and special events.
  • Promote the restaurant through social media and other platforms to attract new customers.
  • Ensure that branding and messaging align with the restaurant's identity.

Requirements:

  • Proven experience as a Restaurant Manager or in a similar leadership role.
  • Strong knowledge of food and beverage operations, including front-of-house and back-of-house processes.
  • Excellent organizational, problem-solving, and decision-making skills.
  • Outstanding interpersonal and communication skills.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Proficiency in restaurant management software and basic financial reporting.

Preferred Qualifications:

  • Certification in hospitality or restaurant management.
  • Experience in managing a luxury or fine-dining establishment.
  • Familiarity with wine and cocktail programs.

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