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Hardware and Software Maintenance Technician

2 months ago

Sandton, South Africa Hyphen Technologies (Pty) Full time

Job Summary

Hyphen Technologies (Pty) is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for performing onsite hardware, software, and peripheral updates and repairs in an organization.

Key Responsibilities

  • Perform routine maintenance and repairs on hardware, software, and peripherals to ensure optimal system performance.
  • Conduct site visits to identify and resolve technical issues, and provide training to end-users on new systems and software.
  • Collaborate with stakeholders to understand business requirements and provide input to IT development projects.
  • Develop and implement cost-saving initiatives to improve operational efficiency and reduce costs.
  • Manage IT Service Level Agreements to ensure alignment with business objectives.
  • Drive business profitability through the effective use of IT solutions.
  • Build and maintain relationships with stakeholders, including end-users, SMEs, project managers, and senior staff members.
  • Deliver exceptional IT support services that exceed customer expectations.
  • Comply with IT development and governance requirements, including legislative and audit requirements.
  • Provide efficient IT administration services through careful planning, reporting, and updating of related information.
  • Manage service desk and incidents to provide efficient IT support aligned to SLAs and agreed standards.
  • Manage designated product development projects from inception to final execution.
  • Minimize system downtime through proactive monitoring and planning.
  • Maintain relevant systems to ensure data integrity and functionality.
  • Support peers and colleagues across IT functions through knowledge management, sharing, mentoring, and coaching.
  • Manage personal development to increase own skills and competencies.

Requirements

  • Relevant qualifications and experience in IT support and maintenance.
  • Strong technical skills and knowledge of hardware, software, and peripherals.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Ability to prioritize tasks and manage multiple projects simultaneously.