Financial Services Specialist
1 week ago
Job Summary
We are seeking a highly skilled and experienced professional to provide relief support to our Teller, Collections Consultants, and Cash Migration Official teams. The successful candidate will be responsible for ensuring the smooth running of functional areas, achieving net profit growth, and delivering exceptional customer experience.
Key Responsibilities
- Provide relief support to Teller, Collections Consultants, and Cash Migration Official teams
- Ensure the smooth running of functional areas
- Achieve net profit growth for the business
- Deliver exceptional customer experience against Balanced Scorecard standards
- Engage with customers in a professional manner
- Understand customer needs and expectations
- Resolve customer complaints
- Convert identified leads into successful sales
- Manage performance standards for relief roles
- Approve, validate, and verify frontline activities
- Comply with governance requirements
- Track and control sales activities
Requirements
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a team environment. They will also have a strong understanding of financial services operations and a proven track record of delivering results in a fast-paced environment.
What We Offer
FirstRand Bank Limited is an equal opportunities employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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