Insurance Claims Coordinator

3 days ago


Randburg, Gauteng, South Africa Telesure Investment Holdings (TIH) Full time
About Us

Telcosure Investment Holdings (TIH) is a leading provider of financial services in South Africa.

Job Purpose

The purpose of this role is to obtain and capture information from insured or designated persons for settling claims with the insurance carrier, while assisting with administrative amendments and up-selling products to customers.

Key Responsibilities
  1. Customer Management: Manage customers by carrying out standard activities and providing solutions for first call resolution and completion of customer requests executed according to the required standard.
  2. Needs Analysis: Analyse customer needs by gathering relevant information through questioning and probing for clarity.
  3. Upselling: Identify and sell products or services that best meet the customer's stated needs, explain the selection to the customer, and influence the customer to make a purchase.
  4. Correspondence: Respond to routine requests using telephonic conversation or emails and create customised responses (internal and external).
  5. Operational Compliance: Comply with organisational policies and procedures, adhere to mandatory procedures, and ensure work is undertaken to the required standards.
  6. Administration: Administer policy information and provide best practice support to customers on the administration process requirements and other departmental systems, in line with claims policy, rules, and SLAs.
  7. Capability Building: Build capabilities through assessment and development planning activities, formal and informal training, and coaching. Stay updated on relevant technology, external regulation, and industry best practices.
  8. Scheduling and Compliance: Work according to an assigned schedule and follow mandatory procedures to ensure work quality standards and adherence to external regulatory codes and internal codes of conduct.
Requirements

To be successful in this role, you will need:

  • Relevant qualifications
  • A willingness to learn and grow with our organisation


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