Senior IT Infrastructure Specialist
1 month ago
At TalentCru, we are seeking a highly skilled Senior IT Infrastructure Specialist to join our team. This is a 6-month Independent Contract based in Pretoria or Johannesburg.
The ideal candidate will be responsible for ensuring delivered solutions meet service level requirements by monitoring, maintaining, supporting, and optimizing all networked software/hardware and associated operating systems.
- A minimum of 2 years' experience in a similar technical support role is required.
- Key skills include IT infrastructure: OS (Windows, Linux), virtual environments (VMware or other), and networking fundamentals.
- Familiarity with client support management tools (CRM, etc.) and knowledge of troubleshooting and debugging of live applications are essential.
- The successful candidate must be able to prioritize and execute tasks in a high-pressure environment and possess excellent communication skills.
- Analyze, troubleshoot, and resolve identified issues at the right level of quality and within SLA (or internal OLA).
- Escalate analyzed tickets to the Software Corrective Maintenance team and ensure proper documentation in the Support ticket tracking tool.
- Reproduce and document technical issues and/or customer problems and escalate them to relevant solution or product development teams.
- Maintain IT infrastructure and backend components, including hardware and software.
- Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
- 2 years' experience in a similar technical support role.
- IT infrastructure: OS (Windows, Linux), virtual environments (VMware or other), and networking fundamentals.
- Client support management tools (CRM, etc.).
- Troubleshooting and debugging of live applications.
- Prioritization and execution of tasks in a high-pressure environment.
- Excellent communication skills.
We offer a competitive salary of R250,000 - R350,000 per annum, depending on experience, plus benefits.
What We Offer:- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A comprehensive benefits package.
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