Debt Review and Administration Order Specialist

6 days ago


Sandton, South Africa Nimble Group Full time
Job Overview

The Nimble Group is seeking a highly skilled Debt Review and Administration Order Specialist to join our Process Recoveries team. As a key member of our team, you will be responsible for managing and attending to all debt review and administration order matters on behalf of the company.

Your primary focus will be on liaising directly with debt counsellors and administrators, ensuring that all requirements as stipulated in the National Credit Act 34 of 2005 and Section 74 of the Magistrate's Court Act no 32 of 1944 are adhered to. You will also be responsible for monitoring all payments received in terms of the relevant processes.

Key Responsibilities
  • Attend to debt review and administration order matters on behalf of the company.
  • Liaise directly with debt counsellors and administrators to obtain documentation pertaining to the debt review or administration order process.
  • Follow up with customers to obtain debt counsellor or administrator contact details if not available on the company's collection system.
  • Provide debt counsellors/administrators with a certificate of balance for each matter.
  • Evaluate and approve or decline proposals received from debt counsellors.
  • Liaise with debt counsellors and administrators telephonically or via email.
  • Monitor payments made according to court orders and/or proposals.
  • Liaise directly with debt counsellors and administrators to follow up on payments not received.
  • Follow the allocation of payment process if proof of payment is received where payments do not reflect on the matter.
  • Update progress notes on the company's collection system.
  • Attend to ad hoc enquiries from customers, debt counsellors, or administrators.
  • Attend to refund requests.
Requirements
  • English language proficiency and one other South African language.
  • Intermediate to advanced computer literacy (Microsoft Word, Excel, Outlook).
  • Minimum of 1 year's experience in debt review administration.
  • Minimum of 1 year's experience in the financial industry would be advantageous.
  • Experience with collating information and presenting findings.
Skills/Knowledge/Attributes
  • Knowledge of the National Credit Act, Debt Collectors Act, Prescription Act, Consumer Protection Act, Magistrates Court Act (Rule 9), In duplum rule, POPIA Act, Prescribed Rate of Interest Act, SACCRA Rules.
  • Proficient communication skills both verbally and in writing.
  • Fluent in English.
  • Excellent administration discipline, organization, and planning skills.
  • High attention to detail.
  • Deadline driven.
  • A high level of emotional maturity.
  • Analytical thinking.
  • Customer service driven.
  • Time management.
  • Independent thinking.
  • Compliance and self-management.
  • Assertiveness.
  • Problem-solving skills.
  • Ability to think on your feet and use initiative.
  • Ability to listen actively and provide feedback.
  • A pro-active team player – works well in a team and contributes to the team success.


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