Automotive Liaison Specialist

21 hours ago


Somerset West, Western Cape, South Africa Clever Heads Personnel Full time
Job Description

We are seeking an Automotive Liaison Specialist to join our team at Clever Heads Personnel. This role will be responsible for ensuring seamless communication between customers and service technicians.

Main Responsibilities
  • Provide clear explanations of services and repair options to customers, ensuring they are informed and satisfied with the work done on their vehicles.
  • Coordinate with technicians to manage timely repairs, ensuring that work is completed efficiently and effectively.
  • Answer questions about service outcomes, book services, and open job cards, providing accurate information to customers and colleagues alike.
  • Calculate quotes for repairs, taking into account the complexity of the job and the necessary resources required.
Requirements
  • A matric certificate or equivalent qualification is required, as well as previous experience in a service centre environment.
  • Knowledge of diesel and petrol engine vehicles is essential, along with a valid driver's license and reliable transport to and from work.
  • Proficiency in MS Office and Pastel (training provided) is also necessary, as well as excellent telephone etiquette and organisational skills.
  • The ideal candidate will be a friendly, people-person who can deal with customers in a professional and courteous manner, possessing excellent communication skills in both English and Afrikaans.
Benefits

This position offers a competitive salary range of R17 000 - R20 000 per month (CTC), plus benefits including pension and medical aid. The role is permanent, with opportunities for growth and development within the company.

If you are a motivated and detail-oriented individual looking for a challenging role in a dynamic industry, please apply for this exciting opportunity with Clever Heads Personnel.



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