Debt Recovery Specialist
3 days ago
CallForce is a leading BPO service provider delivering innovative contact centre solutions to the global market. We are seeking a highly skilled Debt Collections Consultant to join our team and service our global client in the USA.
This is an exciting opportunity for a high-performing, target-driven individual with excellent communication and negotiation skills. As a Debt Collections Consultant, you will be responsible for taking inbound calls and engaging with high-profile clients in the USA to help them manage their debt.
Key Responsibilities:
- Meet productivity requirements for calls daily to optimize collections and achieve monthly targets.
- Manage customer accounts and calls by logging onto and updating relevant collections systems.
- Use collections scripts and tools to verify client identity and negotiate payment plans.
- Analyze customer account history and provide recommendations on debt restructuring options.
- Negotiate settlements to receive payment on a percentage of the debt.
Requirements:
- 1-2 years debt review, debt consolidation, or sales experience.
- Must have worked on international campaigns.
- Highly proficient in English, written and verbal.
- Must have a neutral accent.
- Knowledge of debt collection techniques and sound negotiation skills.
What We Offer:
- Basic salary of R7500, increasing to R8500 after the first month.
- Competitive commission structure over and above the basic salary.
- Transport provided for USA hours (3pm to 4am).
- Fantastic growth opportunities.
- Expand your knowledge of the global markets.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.
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