Debt Recovery Specialist

2 months ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Title: Call Center Agent

WNS Global Services is seeking a skilled Call Center Agent to join our team. As a Call Center Agent, you will be responsible for proactively contacting customers to resolve outstanding balances and prevent debt accumulation.

Key Responsibilities:
  • Proactively contact customers via telephone and in writing to resolve outstanding balances and prevent debt accumulation.
  • Utilize debt collection techniques and demonstrate excellent negotiation and communication skills to resolve customer queries and internal queries within agreed SLA's.
  • Work with customers to reduce debt in a timely manner to meet agreed targets, ensuring compliance with quality standards and timescales.
  • Develop and maintain specialist industry, business, and system knowledge to effectively resolve customer debt and minimize bad debt write-offs.
  • Manage complaints and ensure compliance with internal and external regulations.
  • Liaise with internal and external colleagues to resolve customer queries and maintain accurate records.
Requirements:
  • 6-12 months debt collecting experience with a preference for those with previous knowledge in collections.
  • High proficiency in verbal and written English with a neutral accent.
  • Customer orientation in an international and multicultural context.
  • Exceptional administrative skills with sound follow-through after contact with customers.
Additional Information:

WNS Global Services is an equal opportunities employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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