Senior Account Specialist

1 week ago

Sandton, South Africa HR-Simplified (Pty) Ltd Full time

About HR-Simplified (Pty) Ltd

Our company offers cost-effective and sustainable leasing solutions for businesses to finance and maintain their technology, ensuring efficient operation and up-to-date IT equipment.

About the Position

  1. Account Management: Managing existing accounts, delivering customer service, and ensuring administrative processes run smoothly.
  2. Account Development: Partnering with clients to understand their needs, adding value through support and excellent customer service to drive business growth.

Key Responsibilities

  1. Account Operations Management

As an Account Manager, you will focus on achieving sales targets from within existing accounts only. You will perform two primary roles: Account Management and Account Development. Day-to-day management and smooth running of their Account(s), providing good customer service in all aspects of administration and delivery of service. In Account Development, you will partner with customers to clearly understand their needs, add value, provide support and excellent customer service, in order to grow existing accounts.

Responsibilities

  1. Identify and facilitate sales and business growth opportunities and constantly keep the commercial goals on the operations leadership team's radar.
  2. Communicate with clients to understand their needs and explain product value.
  3. Build strong client relationships to maintain old business and acquire new business.
  4. Collaborate with various internal departments to ensure the fulfillment of all customer requests.
  5. Act as the client's representative in the organisation to ensure that their demands are met with a focus on improving the customer experience.
  6. Ensure the effective implementation of strategies and plans through thought leadership to ensure that the highest level of performance is achieved, and objectives are met.
  7. Maintain an extensive network of internal and external contacts to ensure that key accounts are optimally managed.
  8. Lead relationship-building initiatives with principal vendors including playing the lead role in negotiations with respect to pricing, procurement and inventory control.

Governance, Risk and Business Continuity Management

Stay up to date on new trends and innovations in operations. Manage business risk, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs. Lead and guide improvement projects that will increase profits or protect against risks in the function. Establish and maintain the highest ethical standards in operations practices.

External Parties and Relationship Management

Oversee relationships with service providers and partners and ensure all the services are delivered properly, evaluate the performance of consultants and report any deviations to the relevant department for any corrective actions.

Candidate Requirements

Educational Qualifications

Tertiary qualification, preferably in IT Background. Sales Related Training.

Years of Experience

At least 5 years of progressive experience within a professional services business, including the demonstrated ability to manage, deliver and grow accounts. At least 5 years experience in Asset Financing or technology solutions sales with a documented successful track record in selling high-end services & solutions in the relevant industry.

Other Requirements

  1. Good Business Acumen
  2. Corporate Governance
  3. Auditing processes
  4. Solution Sales Methodologies
  5. Relevant Industry/Domain knowledge
  6. Entrepreneurial
  7. Assertiveness
  8. Leadership
  9. Attention to detail
  10. Conflict management
  11. Professionalism
  12. Presentation
  13. Customer relationship management

Competencies

Behavioural Competencies

  1. Communicating and Informing
  2. Results Driven
  3. Intellectually capable
  4. Complex solution Sales & Support
  5. Thought Leadership
  6. Managing Virtual Teams

Learned Competencies

  1. Differentiation, Justification and Powers of Persuasion
  2. Account Management
  3. Product/Service Knowledge
  4. Selling Against Competition

Hygiene Factors

  1. Copes with Change
  2. Desire to Develop & Grow
  3. Integrity, Values & Trust
  4. Logical Thinker
  5. Passion for customers and excellence

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