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Customer Service Strategist

1 week ago

Durban, KwaZulu-Natal, South Africa eThekwini Municipality Full time

As a Customer Service Strategist at eThekwini Municipality, you will be responsible for implementing and maintaining efficient customer care services across various service points.

About the Role

The primary objective of this position is to ensure seamless delivery of customer-centric services, aligned with the Batho Pele principles.

Key Responsibilities
  1. Develop and execute strategies for enhancing customer experience through effective staffing, administration, and process management.
  2. Supervise and manage key service delivery chains within Mobile Kiosks, Fixed Kiosks, and Service Centres.
  3. Lead transformation initiatives aimed at improving customer care processes and asset utilisation.
  4. Contribute to the preparation and monitoring of operating budgets and ensure optimal resource allocation.
  5. Foster effective industrial relations and promote a safe working environment.
Required Skills and Qualifications
  • Influencing and problem-solving abilities.
  • Strong planning, organisational, and interpersonal skills.
  • Effective communication and action-oriented mindset.
  • Change readiness and cognitive ability.
  • Leadership and team orientation.
Minimum Requirements
  1. Tertiary qualification in a financial field (NQF Level 6).
  2. Valid motor vehicle driving license.
  3. At least 3 years of relevant experience.
  4. Computer literacy.