Unified Communications Engineer Lead
7 days ago
Our Team
We are a dynamic team of professionals passionate about delivering exceptional customer experiences and pushing the boundaries of what is possible in voice communications. Our collaborative environment encourages innovation, creativity, and growth.
Job Description
In this role, you will lead the design and implementation of enterprise voice solutions to meet business requirements and industry standards. You will collaborate with cross-functional teams to ensure seamless integration of voice solutions with collaboration tools and develop and implement voice security measures to protect against common threats.
Responsibilities
- Design and implement enterprise voice solutions that meet business requirements and industry standards.
- Collaborate with cross-functional teams to ensure seamless integration of voice solutions with collaboration tools.
Develop and implement voice security measures to protect against common threats and ensure compliance with industry standards.
Perform thorough testing to ensure high-quality deliverables and conduct regular performance analysis to identify areas for improvement.
Recommend innovative solutions that enhance service offerings and user experience by staying current with emerging voice technologies.
Provide technical guidance and mentorship to junior voice engineers and support teams to promote knowledge sharing and skill development.
Requirements
To succeed in this role, you will need:
Strong expertise in VoIP technologies, including SIP, RTP, and QoS.
Hands-on experience with Cisco Unified Communications Manager (CUCM), Call Manager Express (CME), and Unity Connection.
Proficiency in configuring and troubleshooting Session Border Controllers (SBCs) and voice gateways.
Knowledge of Microsoft Teams Phone System, Direct Routing, and Operator Connect.
Experience with Cloud-based VoIP solutions such as Cisco Webex, Zoom Phone, and RingCentral.
Understanding of voice security protocols, encryption techniques, and toll fraud prevention.
Strong troubleshooting skills for QoS, jitter, packet loss, and latency issues.
Familiarity with SIP trunking, PRI, and PSTN connectivity.
Experience with contact center solutions, including IVR, call routing, and CRM integrations.
Knowledge of networking fundamentals, including VLANs, firewalls, and IP routing.
Experience with monitoring tools such as SolarWinds, Wireshark, and Cisco RTMT.
Ability to work with PowerShell and Python for automation and scripting.
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