Healthcare Support Professional

3 weeks ago


Cape Town, Western Cape, South Africa TTEC Full time

As a skilled Senior Healthcare Customer Service Representative working in a dynamic environment, you will play a pivotal role in delivering exceptional customer experiences. At TTEC, we foster a culture of compassion and empathy, and you will be an integral part of creating a positive impact on our customers' lives.

Key Responsibilities:

  • Resolve escalated or complex customer calls with empathy and professionalism.
  • Conduct thorough research to provide accurate answers and solutions to customer inquiries.
  • Work collaboratively with your team to achieve shared goals and objectives.

Requirements:

  • 2+ years of customer service experience, complemented by post-secondary education.
  • Excellent decision-making skills, with the ability to assess situations, research solutions, and make recommendations.
  • A solution-oriented mindset, with a focus on delivering exceptional customer experiences.
  • Effective communication and teamwork skills, with the ability to contribute to the overall success of your client program.

Benefits:

  • Leadership support for career development and professional growth.
  • An inclusive and community-minded organization, with opportunities to give back.
  • A global team of lifelong learners, guided by our company values.
  • A comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives.


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