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Team Management Specialist

7 days ago

Durban, KwaZulu-Natal, South Africa CME Recruitment Full time
Job Title: Team Leader - Reservations
Company Overview
CME Recruitment is a reputable recruitment agency specialising in the placement of skilled professionals in the Travel and Tourism industry. Our company values teamwork, innovation, and continuous improvement, making us an exciting place to work.

About the Role
The Team Leader - Reservations will oversee the day-to-day operations of the reservations team, ensuring that all tasks are completed efficiently and effectively. This includes training and developing team members, implementing quality control measures, and maintaining accurate records.

Key Responsibilities
* Manage and lead the reservations team to achieve sales targets and provide exceptional customer service
* Develop and implement quality control measures to ensure accuracy and efficiency in all aspects of the role
* Train and develop team members to improve skills and knowledge
* Maintain accurate records and reports as required

Requirements
* Matric qualification
* Relevant qualification in Travel and Tourism (advantageous)
* Minimum 5 years consulting experience at an Inbound Tour Operator
* Advanced product and destination knowledge on Southern Africa
* Proficient in planning and organising itineraries for travel within Southern Africa
* High level of Southern African Product Knowledge
* Knowledge of Travel Industry, Tourism and Hospitality procedures and processes

What We Offer
* Competitive salary package
* Attractive benefits package