IT Infrastructure Specialist
4 days ago
The Pronto Labour Team is seeking a highly skilled IT Infrastructure Specialist to join their team. As an IT Infrastructure Specialist, you will play a vital role in ensuring the smooth operation of our clients' IT infrastructure and systems.
Job DescriptionYou will be responsible for providing second-line support for incidents and requests with a medium level of complexity. This involves proactively monitoring work queues, performing operational tasks, and updating tickets with resolution tasks performed.
You will also identify, investigate, and analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner. Additionally, you will provide second-level support to all incidents, requests, and identify the root cause of incidents and problems.
Critical thinking and problem-solving skills are essential in this role, as you will need to troubleshoot complex technical issues and develop effective solutions. Strong communication and interpersonal skills are also required, as you will be working closely with other teams and clients to resolve issues and provide support.
Key Responsibilities:- Proactive monitoring of work queues
- Performance of operational tasks to resolve incidents/requests
- Updating tickets with resolution tasks performed
- Identification, investigation, and analysis of issues and errors
- Providing second-level support to all incidents, requests
- Identification of root cause of incidents and problems
To be successful in this role, you will require:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role): CCNP, CCNA, AWS Certified: Solutions Architect Associate, SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4, IBM Certified System Administrator - WebSphere Application Server Network
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, taking into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when necessary
- Ability to apply active listening techniques
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions
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