Restaurant and Cafe Management Professional

3 days ago


Pretoria, Gauteng, South Africa Bellurbanpace Full time
About the Role:

We are seeking a highly skilled Restaurant and Cafe Management Professional to join our team at Bellurbanpace. The successful candidate will be responsible for overseeing the daily operations of our coffee shop and driving business success.

Key Responsibilities:
  • Operational Excellence:
  • Oversee the opening and closing procedures, including cash handling and inventory management.
  • Monitor and maintain inventory levels of coffee beans, supplies, and other items to ensure adequate stock.
  • Implement and enforce health and safety standards, cleanliness protocols, and food safety regulations.
  • Sales and Profitability:
  • Develop and implement strategies to maximize sales and profitability through promotions, upselling techniques, and cost control measures.
  • Analyze sales data, identify trends, and adjust strategies to optimize revenue and achieve financial targets.
  • Monitor expenses and manage budgets effectively to control costs and improve profitability.
  • Customer Service:
  • Ensure high levels of customer satisfaction by maintaining quality standards, addressing customer concerns, and resolving complaints promptly.
  • Lead by example in delivering exceptional customer service and creating a welcoming atmosphere for guests.
  • Monitor customer feedback and implement improvements as needed to enhance the overall customer experience.

Qualifications & Experience:

  • Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred).
  • At least 3 years in a supervisory or managerial role within the food and beverage industry, preferably in a coffee shop or café setting.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.


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