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Learning and Development Director

2 weeks ago

Stellenbosch, Western Cape, South Africa Hungry Lion Fast Foods (Pty) Ltd Full time
Job Description:

We are seeking an experienced Learning and Development Director to lead our training initiatives and enhance team performance in a fast-paced, rapidly expanding organisation.

Main Responsibilities:
  • Develop and submit the annual Workplace Skills Plan (WSP) and Annual Training Report (ATR) on time.
  • Ensure all SETA and legislative reporting requirements are met in terms of content and deadlines.
  • Monitor recoverable grants and ensure maximum recoveries as per the service level agreement with relevant SETAs.
  • Design and implement training programs for restaurant staff at all levels, including general workers, cashiers, supervisors, and store managers.
  • Lead a small training team and provide coaching for their development.
  • Implement consistent execution of brand standards, operational procedures, and customer service excellence.
  • Identify training needs, create learning modules, and conduct workshops for employees.
  • Evaluate training effectiveness, providing feedback and coaching to improve performance.
  • Collaborate with other departments and store management to align training strategies with business goals.
  • Develop training programs to support career growth within the organisation.
Key Requirements:
  • 5+ years of experience, preferably in QSR, food service, or hospitality industry, with at least 3 years in a Training Manager role.
  • A certification in Training & Development, Instructional Design, or Food Safety is preferred.
  • Strong knowledge of restaurant operations, customer service standards, and food safety protocols.
  • Excellent communication, presentation, and leadership skills.
  • Ability to design and deliver engaging training programs using various methods.
  • Strong analytical skills to assess training effectiveness and performance improvements.
  • Familiarity with Learning Management Systems (LMS) and digital training tools.
  • Proficiency in Google Workspace and training software.