Workshop Operations Manager
3 weeks ago
We are seeking a highly skilled and experienced Workshop Manager to oversee the daily operations of our busy workshop. The successful candidate will be responsible for managing a team of technicians and mechanics, ensuring the timely completion of all repair and maintenance work, and maintaining a high level of customer service.
Key Responsibilities- Safety and Compliance
- Ensure all safety procedures are followed and protective clothing is worn when necessary.
- Team Management
- Manage a team of mechanics and assistants, including delegating tasks and monitoring progress.
- Technical Expertise
- Perform troubleshooting and diagnostic procedures on vehicles and equipment.
- Record observations and findings during diagnostic runs and decide on the correct method of repair.
- Customer Service
- Ensure warranties are followed up, monitored, and documented.
- Provide technical assistance to customers and ensure a high level of customer satisfaction.
- Planning and Organization
- Plan and organize preventive maintenance systems and delegate tasks to mechanics.
- Forecast and order spares/parts for specific jobs or stock replenishment.
- Supervision and Training
- Supervise and follow up on the progress of each individual repair job.
- Provide on-the-job training and coaching to mechanics and helpers.
- Quality and Safety
- Implement OH&S standards within the workshop area.
- Test and approve operators for trucks, excavators, loaders, cranes, graders, backhoes, etc.
- Performance Management
- Conduct annual performance appraisals of direct subordinates.
- Sign and approve timesheets.
- Compliance and Governance
- Comply with all company and departmental policies and procedures.
- Follow all reasonable and lawful instructions given by management.
To be successful in this role, you will need:
- Strong technical knowledge and experience in vehicle repair and maintenance.
- Excellent leadership and management skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong communication and customer service skills.
- Ability to implement and maintain OH&S standards.
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