Senior IT Professional
2 months ago
We are seeking a highly skilled and experienced Senior IT Professional to join our team at Solid Systems. As a key member of our technical team, you will be responsible for providing exceptional IT support to our clients, ensuring their technical needs are met, and delivering outstanding service.
Key Responsibilities:- Provide Level 2 remote support troubleshooting to clients to resolve technical issues in line with SLA.
- Provide Level 2 Onsite Support to clients to resolve technical issues.
- Conduct recurring visits - Remote or onsite.
- Handle escalations from Level 1 and Junior IT Pros.
- Reduce average ticket SLAs.
- Provide after-hour support as per company policy.
- Take incoming calls, assist if possible or redirect to the correct person.
- IT Qualification.
- 5+ Years of IT Support experience in a similar role.
- Microsoft Certifications.
- Demonstrated experience in a Managed IT Services environment.
- Great English speaking, reading, and writing skills with brilliant communication and the ability to explain complex technology in a way that our clients easily understand.
- Ambition and an eagerness to learn and improve yourself.
- Driver's license.
- Willingness to travel locally and nationally to support business and client needs.
At Solid Systems, we're all about strengthening our humans, and our clients, connections. Because life isn't about the job you do. It's about your achievements, the way you spend your time, and the legacy that you leave behind.
No matter which position you might be applying for, we want to see you growing as a person, reaching your full potential, and exceeding your own expectations through a culture of connecting and building human relationships. This is why we offer benefits like:
- Above average annual leave.
- Flexible work options, including remote/hybrid work environments and the potential for flexi-time wherever possible.
- Regular compensation reviews - we reward great work
- Monthly performance bonus based on productivity and technical excellence - You have a direct impact on generating more income- Study allowance & leave to ensure personal development through upskilling & certifications.
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