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Spa Operations Manager

2 months ago

Pretoria, Gauteng, South Africa The Globevest Group Full time
Spa Manager Job Description

We are seeking a highly skilled and experienced Spa Manager to lead our spa team at The Globevest Group.

Main Responsibilities:
  • Lead and coordinate staff meetings to ensure effective communication and goal alignment.
  • Meet financial goals and budgets for the spa, driving revenue growth and profitability.
  • Develop and implement strategies to motivate and coach staff to deliver exceptional service and achieve sales targets.
  • Manage all aspects of human resources, including employee reviews, conflict resolution, and documentation.
  • Recruit, train, and develop a high-performing team to deliver exceptional guest experiences.
  • Ensure staff are knowledgeable about services, products, and promotions, driving sales and revenue growth.
  • Maintain accurate records, including cash-up procedures, payroll, purchases, stock control, and budget management.
  • Coordinate equipment and facility maintenance, inventory management, and ordering.
  • Provide exceptional customer service, monitoring guest feedback and responding promptly to comments and requests.
  • Prepare reports and updates for spa software, ensuring accurate and timely information.
  • Oversee facility scheduling and efficient reservation booking, ensuring seamless guest experiences.
  • Develop and implement internal marketing, promotions, and merchandising strategies to drive business growth.
  • Perform retail and sales services, as well as phone and front desk reservations.
Requirements:
  • Matric certification and relevant tertiary qualification.
  • Minimum 3 years of experience in spa management, with a minimum of 2 years in a similar position within the hotel industry.
  • Strong leadership and communication skills, with the ability to empathize and delegate tasks effectively.
  • Proven ability to manage a team of approximately 25 staff members.
  • Excellent time management, organizational, and attention to detail skills.
  • Computer literacy and ability to manage departmental budgets.
  • Strong skills in drafting and implementing standard operating procedures.
  • Excellent communication, time management, and organizational skills.
POPIA:

By submitting your CV, you confirm that:

  1. We may retain your personal information in our database for future matching.
  2. We may contact you when suitable opportunities arise.
  3. The information you have provided to us is true, correct, and up-to-date.

We endeavor to reply to each and every application, however, should you not hear back from us within 14 days, please consider your application unsuccessful.