Data Support Specialist
4 days ago
Job Overview
We are seeking a talented Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for providing exceptional customer experiences through proactive and efficient support via chat, email, and phone.
Responsibilities:
- Data Management: Generate leads for our events based on show brief provided by BU. Enrich current database through internet research. Update or remove existing contacts on the database through internet research. Validate existing contacts/leads on our database.
- Event Relations: Execute campaigns to invite visitors to our event. Proactively call visitors or exhibitors to disseminate information. Call potential clients and gauge their interest in our show and potentially arrange a meeting with the exhibitors (matchmaking).
- Event Support: Respond quickly and efficiently to customer queries via chat, email, and/or phone. Proactively seek out information about each show to be able to provide accurate information to customers. Listen actively, identify customer needs, and deliver excellent service at every interaction that reinforces us as a supplier of choice.
Requirements:
- Selling: Ability to assist in the overall sales process and customer journey from prospecting to nurturing, closing, upselling, negotiating, and servicing.
- Data and Analytics Management: Ability to understand, analyze, gather, and organize data in an account management tool or database and marry the results gathered and tasks accomplished with industry-specific trends and demographics.
- Revenue Risk Management: Ability to anticipate risks that may impact revenue and customer experience through a systematic review and account health check.
- Campaign Management: Ability to conceptualize, create, and execute an effective campaign journey across a variety of platforms.
- Hard/Technical, Soft Skills, and Complimentary Skills: Basic knowledge in Microsoft Word, Excel, and PowerPoint. Strong analytical, quantitative, and deductive reasoning skills. Keen attention to details. Strong verbal and written communication skills. Able to handle objections from customers. Excellent customer service skills. Project Coordination. Stakeholder Management. Proficient in German and/or French.
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