Business Support Specialist Asset Management

3 days ago

Johannesburg, Gauteng, South Africa Dimension Data Full time

Are you looking for a job where you can have your own hours and work from home? Do you want to get paid the same as a full-time employee, but be able to take time off whenever and however often you need? Are you tired of feeling micro managed by an HR representative who won't listen to your opinion? If so, we believe this Business Support Specialist role is made for you Please read through and apply

This role provides global system solutions, SAP, and other technologies, for enterprise-wide business requirements in the Asset Management Domain, is responsible for ensuring technical alignment to the functional operating model. Further supports the Solution Lead in ensuring that the functional system solution adheres to leading practice.

Tactical with a major focus on continuous improvement of systems in order to maximize operational delivery.

Responsibilities
  1. Maintain the Integrity of the SAP PM Work Management Process.
  2. Focus on continuous improvement rather than day-to-day incidents.
  3. Train Business users and SSAs on new products.
  4. Take accountability for the Change Process in Service Now.
  5. If there are problems that the SSA cannot resolve, assist in resolving them.
  6. Take accountability for training material in the Asset management space.
  7. Engage with functional Solution Lead and RPOs on continuous business improvement opportunities.
  8. Analyze business requirements, interpret and capture them in a technical systems requirements specification.
  9. Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation, and User manuals.
  10. Identify gaps in current global/local business processes and ensure optimization.
  11. Assist the local SAP Support Analysts (SSAs) – measure the SSAs' effectiveness and facilitate any required training and support.
  12. Participate in regional governance structures.
  13. Review quality assurance activities for the functional area, i.e., regression testing, testing of change requests and bug fixes.
  14. Work with regional stakeholders to understand local training requirements and design a training roadmap to ensure end-user proficiency standards.
  15. Work with the Business Lead to manage AGA requirements from Third Party non-SAP suppliers, i.e., interfaces to the application.
  16. Work with the Global Access and GRC team to ensure process optimization, regional "fit" and compliance with statutory requirements, legislative regulations, policies, work standards, and governance requirements.
  17. The role involves global traveling to AGA operations or sites.
  18. Compliance with all processes for all incidents, requests, and changes (e.g., Manage Requirements, Critical Incident process, etc.).
  19. Engagement Survey - Improvement Plan.
  20. Ensure all global and regional vendors deliver against all agreed SLAs.
  21. Ensure compliance to all IM and AGA policies and report on all matters pertaining to non-compliance.
  22. Ensure compliance to SOX, King IV, and all other relevant governance requirements.
  23. Ensure full compliance to IM PMO processes (e.g., gate reviews, etc.).
  24. Ensure patch compliance for all IM managed assets.
  25. Ensure Succession Planning is in place.
  26. Ensure that all contracts are in place before work commences and Procurement Process Tracker activated.
  27. Follow the current operating model and ensure that the Demand process is followed.
  28. Further optimization of the IM Organisation (Advertisements, Interviews, and Appointments).
  29. Identify non-performance and institute corrective action.
  30. IM staff organogram, complement, and count are updated and signed off every month.
  31. Living the AGA Values.
  32. Maintain good inter-departmental relationships.
  33. Manage IM Ideas and Demand for the Current Year.
  34. Manage IM Regional and Functional demand for Following Year (Actively participate in Annual Budget / Quarterly Forecast Cycle).
  35. Manage IM Shared Services Demand for Following Year (Actively participate in Annual Budget / Quarterly Forecast Cycle).
  36. Participate in Monthly Incident, Request, Problem, Change and Project Review Meetings.
  37. Performance Agreements are put in place with sufficient details aligned with HR due dates on the system.
  38. Performance Agreements communicated to all staff.
  39. Performance and KPI Reviews are done timeously and relevant feedback provided.
  40. Performance Review and MOR process to include all of IM including Regional Staff.
  41. Cyber Security risk re-assessment remediation.
  42. Staff development via formal training where required.
  43. Strategic roadmap agreed with requested and initiatives delivered against expectation.
  44. Timeous completion of ad hoc requests.
  45. Timeously update, maintain, and action all items on ServiceNow PPM.
Qualifications
  1. Relevant Technical / IT Degree or Diploma in Supply Chain Management.
  2. SAP certification.
  3. At least 5 years' experience in a similar role.
  4. In-depth understanding of the Supply Chain landscape.
  5. Experience in architecture, system integration and solution design.
  6. Global experience.
  7. Appreciation of technology accountable for.
  8. Knowledge of requisite processes for area of accountability.
  9. Proactive.
  10. Excellent interpersonal skills.
  11. Excellent written and verbal communication skills.
  12. Team player.
  13. Self-managed and accountable.
About Dimension Data

At Dimension Data we empower our people to deliver client-centric solutions. We want to see our people make the most of every opportunity, and together we can achieve the extraordinary. Our diverse and inspiring people are experts at what they do and serious about delivering measurable and sustainable value at every turn.

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